For most items, if you place your order for delivery before 12pm, Mon-Fri, it will be processed the same working day and delivered the next working day. Orders placed after this time on Friday or at any time during the weekend, will be processed the following working day and delivered on the next working day after this.
We are unable to deliver to some areas on a next day service (most AB, IV, KW, PA & PH postcodes).
Some items require a longer lead time and will have their estimated collection/delivery times on their product page. Longer lead times may also apply to items marked with 'bespoke order' on product pages.
For SkyEdge and lantern orders, these have an estimated delivery time of 5-7 working days. You will usually be advised of the delivery date within 48hrs of placing the order (this may be longer for orders placed on Friday or over the weekend).
Some items require a longer lead time and will have their estimated collection/delivery times on their product page. Longer lead times may also apply to items marked with 'bespoke order' on product pages.
For SkyEdge and lantern orders, these have an estimated delivery time of 5-7 working days. You will usually be advised of the delivery date within 48hrs of placing the order (this may be longer for orders placed on Friday or over the weekend).
Please note: we are closed on public holidays and delivery times will be longer for orders placed around such dates.
Yes, we offer next day delivery on most of our items and to most of the UK. We are unable to deliver to some areas on a next day service (most AB, IV, KW, PA & PH postcodes).
Some items, such as SkyEdge and lantern products are available with an estimated delivery time of 5-7 working days.
Some items, such as SkyEdge and lantern products are available with an estimated delivery time of 5-7 working days.
We deliver nationwide, within the UK mainland. Unfortunately, we cannot deliver to the Scottish Islands, Northern Ireland, the Isle of Man or the Scilly Isles.
Delivery costs vary, depending on delivery location and items ordered. Delivery charges are from £6, for small parcels delivered by courier.
Most orders (if placed before 12pm), will be delivered on the next working day.
For items with longer lead times, such as SkyEdge and lanterns, we will usually advise of an estimated delivery date within two working days of the order being placed.
For items with longer lead times, such as SkyEdge and lanterns, we will usually advise of an estimated delivery date within two working days of the order being placed.
On the delivery date, please make sure someone is present at the delivery address to sign for your items. We also recommend that all customers carefully inspect their items before signing, confirming that everything has arrived as expected and that nothing is damaged.
Delivery times stated do not include weekends.
If you will not be home on the assigned delivery date, please contact customer services at help@supalitesupastore.co.uk, on live chat, or via the contact us form, as soon as possible. Delivery date changes may not be possible after the order has been placed.
Smaller items are sent via a tracked courier service, with a tracking number provided. Larger items are not trackable.
For larger items, we request that our drivers contact customers when their delivery is next on the delivery schedule for that day.
We may be able to assist with offloading larger items. Please enquire with customer services at help@supalitesupastore.co.uk, on live chat or via the contact us form (before placing your order), if this is something that you would require.
Yes. If you place your order for collection before 12pm, Mon-Fri, most items will be available to collect the next working day (unless delivery dates, including items marked as 'bespoke order', are otherwise stated) from our Bamber Bridge warehouse. Orders placed after this time on Thursday (collection would be Monday, if not a bank holiday), Friday, or at any time during the weekend, will be available for collection the following working day from 9am (i.e. Tuesday. Wednesday, if it has been bank holiday Monday).
Collection hours are:
9am - 3pm (Mon - Thu)
8am - 10am (Fri)
Please ensure you bring along your order confirmation email (either on your phone or print out) when you collect your order. There is free parking in our car park and on the road in front of the building.
Please note: collection of lanterns or SkyEdge items are from 5 - 7 working days. You will be notified when these products (and those marked as bespoke order) items are available to collect.
Collection hours are:
9am - 3pm (Mon - Thu)
8am - 10am (Fri)
Please ensure you bring along your order confirmation email (either on your phone or print out) when you collect your order. There is free parking in our car park and on the road in front of the building.
Please note: collection of lanterns or SkyEdge items are from 5 - 7 working days. You will be notified when these products (and those marked as bespoke order) items are available to collect.
Collection orders will be held for 3 working days after the order was placed. After this time, the order will be cancelled and payment refunded.
