At SupaLite SupaStore, we want you to be completely satisfied with your purchase. If you're not fully happy with the products you’ve bought, you can return them within 30 days of purchase, provided they are unused and in their original condition with packaging.
Before sending anything back, please submit a returns form here and await our acknowledgement of this. In some cases, we may offer a convenient alternative to returning large items - please email help@supalitesupastore.co.uk or complete the contact us form to enquire.
Please note: we reserve the right to apply a restocking fee of 15% of the total price of the returned goods, where items are not damaged, faulty or have been received in error (on the part of SupaLite SupaStore).
At SupaLite SupaStore, we want you to be completely satisfied with your purchase. If you're not fully happy with the products you’ve bought, you can return them within 30 days of purchase, provided they are unused and in their original condition with packaging.
Before sending anything back, please submit a returns form here. In some cases, we may offer a convenient alternative to returning large items - please email help@supalitesupastore.co.uk or complete the contact us form to enquire.
Return Options
If the product you received is damaged, incorrect, or missing parts, please contact us within 48 hours of delivery so we can promptly address the issue with our couriers.
In cases where the fault is with SupaLite SupaStore, we will arrange for the items to be collected and returned to us, and we will replace or refund the products as needed.
If the items were ordered by mistake and it’s not the fault of SupaLite SupaStore, you will need to arrange for the return shipment. We recommend using a tracked and insured service to ensure the safe return of the items. Please ensure that all original items, including packaging, are returned unopened and unused. Unfortunately, we cannot accept returns for opened or used items.
For assistance with returns, please email help@supalitesupastore.co.uk.
In-Person Returns
You are also welcome to return your items in person. Our address for returns is:
SupaLite SupaStore
180-181 Bradkirk Place
Walton Summit
Bamber Bridge
Preston
PR5 8AJ
Follow signs for 'Trade Counter Collection'
Our opening hours are 9am - 3pm, Monday to Thursday and 8am - 10am on Friday. If you are retuning a large order, please email help@supalitesupastore.co.uk to advise when you intend to return the items.
Important: Be sure to include a completed returns form with your items.
Return Options
If the product you received is damaged, incorrect, or missing parts, please contact us within 48 hours of delivery so we can promptly address the issue with our couriers.
In cases where the fault is with SupaLite SupaStore, we will arrange for the items to be collected and returned to us, and we will replace or refund the products as needed.
If the items were ordered by mistake and it’s not the fault of SupaLite SupaStore, you will need to arrange for the return shipment. We recommend using a tracked and insured service to ensure the safe return of the items. Please ensure that all original items, including packaging, are returned unopened and unused. Unfortunately, we cannot accept returns for opened or used items.
For assistance with returns, please email help@supalitesupastore.co.uk.
In-Person Returns
You are also welcome to return your items in person. Our address for returns is:
SupaLite SupaStore
180-181 Bradkirk Place
Walton Summit
Bamber Bridge
Preston
PR5 8AJ
Follow signs for 'Trade Counter Collection'
Our opening hours are 9am - 3pm, Monday to Thursday and 8am - 10am on Friday. If you are retuning a large order, please email help@supalitesupastore.co.uk to advise when you intend to return the items.
Important: Be sure to include a completed returns form with your items.
We will make any refunds due to you as soon as possible. Your refund will be made within 14 days from the day on which we receive the products back from you.
If you receive the wrong item/s or need to swap an item/s for something else, we advise that in order to expedite the exchange process, that you return any incorrect items to us for a refund and in the meantime, place a new order for the replacement product that you require. This will enable us to despatch the new goods once your new order is placed, rather than waiting for your original item/s to arrive back at our warehouse and then processing an exchange order.
If the product you received is damaged, incorrect, or missing parts, please contact us within 48 hours of delivery so we can promptly address the issue with our couriers.
In cases where the fault is with SupaLite SupaStore, will arrange for the items to be collected and returned to us, and we will replace or refund the products as needed.
You will not be liable for return delivery costs of faulty or damaged items; such costs will be covered by SupaLite SupaStore. Delivery costs for the return of non-faulty and/or non-damaged items are the responsibility of the customer.
Before sending anything back, please submit a returns form here and await our response to this. In some cases, we may offer a convenient alternative to returning large items - please email help@supalitesupastore.co.uk or complete the contact us form to enquire.
You will not be liable for return delivery costs of faulty or damaged items; such costs will be covered by SupaLite SupaStore. Delivery costs for the return of non-faulty and/or non-damaged items are the responsibility of the customer.
Before sending anything back, please submit a returns form here and await our response to this. In some cases, we may offer a convenient alternative to returning large items - please email help@supalitesupastore.co.uk or complete the contact us form to enquire.
You will not be liable for return delivery costs of faulty or damaged items; such costs will be covered by SupaLite SupaStore. Delivery costs for the return of non-faulty and/or non-damaged items are the responsibility of the customer.
For the return of faulty or damaged items, before sending, please inform us via email (help@supalitesupastore.co.uk) or the contact form of your proposed delivery costs, to enable us to agree to refund these costs once the item has arrived back to our warehouse.
